When it comes to client collaboration, few things take you further than strategizing face-to-face. But we all know the story there, right? So this year, we got crafty with our clients at Oracle Customer Experience to structure and host our first-ever 100% remote annual planning session.

See how we put our plan-for-planning into action virtually—and why all future planning sessions will be stronger for it.

“The benefits of this structure are, we were able to involve a lot more people from different geographies. Different geographies bring different perspectives and allow people who haven’t had a chance to work together to be introduced to each other.”